Commencement dates are finally published, which means my first main internship project is complete!

I’ve been working on some odds and ends of several projects for the past couple of weeks. I’ve emailed SMEs, written HTML, and practiced my technical writing skills.

There are positives and negatives to any kind of UX research. But, with in-person interviews, you can tell more about the user’s feelings from their tone of voice.

I am still working on updating the forms content. There are over 100, and I have to research for many of them to ensure I give the most accurate information possible.

This project will definitely take some time to work on, but it has been a good test of my editing and audience analysis skills so far.

Presenting my findings and recommendations to my coworkers was an exciting opportunity. Now, I’m reaching out to SMEs for more information to keep this project rolling.

I put a lot of effort into making the presentation look visually appealing while also following the University of Minnesota’s style guide as closely as possible. I also used personas to demonstrate the two main groups of users who are affected by the lack of information.

Managing content takes a lot of behind-the-scenes work but knowing that it will help users in the end makes it worthwhile. You can also learn a lot while compiling this information.

If content review is neglected, then the users may find the page unhelpful, and the project becomes way bigger than it should’ve been.

Being able to see how different users experience the same page is super intriguing. What one user loves might be the favorite of another. The tricky part is weighing those responses against each other and deciding what action to take.